When I boarded my jet for Kenya in 2015, I couldn’t wait to arrive at the Nairobi slums and get busy. Many people there needed help. I was prepared to visit, assess the needs and figure out what I could do. The need was overwhelming, but I’m a fixer — and I was armed and ready to fix.
I traveled with the best intentions, but the worst approaches. I was arrogant, ignorant and culturally insensitive — like most Americans who have had little interaction with different cultures. I needed a good dose of cultural sensitivity.